Syarat & Ketentuan
Welcome to Platform “Maatloob”.
International Maatloob Company provides the platform “Maatloob” as an online platform that is an intermediary between the services provides on one hand and the customers on the other hand where it allows the customers to communicate with the service providers registered in the platform and to benefit from their service according to the following terms and conditions:
Section 1: Definitions
Section 2: Our Services
Section 3: Legal limits of Our Services
Section 4: E. Contract
Section 5: Consent and Legal Capacity
Section 6: Registration of Account
Section 7: Documentation of Account
Section 8: Policy of Accepted Use
Section 9: Pricing Services
Section 10: Fees
Section 11: Wallet
Section 12: Commission and Payment
Section 13: Policy of Services
Section 14: Warranties
Section 15: Cancellation of Orders
Section 16: List of Breaches
Section 17: Policy of Content
Section 18: Management of Orders
Section 19: Sanctions
Section 20: Work Partners
Section 21: Payment Services Providers
Section 22: Cautions
Section 23: Assessments
Section 24: Intellectual Property Rights
Section 25: Contacts
Section 26: Notices
Section 27: Compensations
Section 28: Legal Liability
Section 29: Modifications and Cancellation
Section 30: Termination
Section 31: Settlement of Disputes
Section 32: Law and Competent Courts
Section 33: Language
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Section 1: Definitions
In this agreement unless otherwise determined by the context, the following terms shall have meanings referred to.
“Maatloob”, “Platform”, “We”, “Us” or “Our”: shall refer to the website “Maatloob.com” and the application “Maatloob” as well as the International Maatloob Company as a trade mark in more than one country.
“User”, “You” or “Your”: shall refer to the person who visits, uses or orders the services via the platform.
“Customer” shall refer to each person ordering services from the services providers via the platform.
“Service Provider” shall refer to each person registered in the platform for providing services to customers.
“Service” shall refer to the service ordered by the customer via the platform.
“Content” shall refer to all the information, data, images, attached files, pictures, videos, numbers, symbols, letters and all the contents made available by the platform, the user or us.
“Agreement” shall refer to this document with its terms and conditions, the privacy policy, all policies of providing services, all complementary, agreements and policies to your agreement with us.
Section 2: Our Services
1. The platform allows the customer to open a service order via the platform for ordering the service he wants and which must match with these terms and conditions and the service provider can show his offer in connection with the customer’s project.
2. The platform allows the customer to browse the personal and to have access to their assessments as well as communicating with them via messages, chatting and trading off in relation to all the offers shown and to select the most appropriate to him.
3. The platform allows the customer and the service provider to have an electronic wallet through which the customer can charge his credit in the platform and keep this credit for buying the services via the platform. Also, the service provider can keep his profits until he applies for withdrawing them.
Section 3: Legal limits of Our Services
1. The platform carries out the role of an intermediary between the customer on one hand and the service provider on the other hand, enables the service provider to show the offers, achieves the communication process and connects the parties as well as reserving their financial rights.
2. The platform doesn’t interfere with the provision of services in any way and this shall be the responsibility of the service provider only and also it doesn’t interfere with the determination of the customer’s orders and this shall be the responsibility of the customer only. The platform shall not incur any legal liability connected with the order or the provision of the service.
3. The platform shall not be dealt with as a publisher of any content published by the users via the platform and the publisher only shall incur the legal liability in view of the content provided by him via the platform and the platform makes available the service or reporting the content to relieve itself of the legal liability.
4. The technical services of the platform might be unavailable from time to another and they might work on some devices and might not work on the other ones. Thus, the user shall relieve us of any legal liability arising from not working in a temporary or permanent way or not supporting them by some devices.
Section 4: E. Contract
1. This agreement shall be deemed as an e- contract with all its terms and elements and it shall be enforceable vis a vis all the parties. Either party may not relieve himself of its legal effects. Your use of the platform or order of services via this platform shall be considered as an acceptance by you of this agreement and as an electronic signature of it.
2. The provisions of this agreement shall be divisible. In case one provision herein is deemed to be unfit to apply, this provision shall be excluded and the remaining provisions shall be enforceable against all the users of the platform.
3. The platform shall be entitled to assign this agreement to any other bodies or parties without having to take your consent. This means that all our rights and obligations shall be deemed to have been assigned to the assignee. In this case, the user shall remain to be bound by the terms herein.
4. This agreement contains all the terms and conditions that regulate the legal relationship between the platform on one hand and all the users of the application on the other hand. In case of the wish by the user to inquire any term herein, he has to communicate with us and we will give him clear answers to all inquires he has.
5. An electronic contract of services shall be concluded between the customer and the service provider. The offer provided by the service provider shall be deemed to be a legal offer and the acceptance by the customer of the offer shall be deemed to be a legal acceptance that forms the contract and the customer and the service provider shall be its parties who shall incur all its legal effects without any legal liability of the platform.
Section 5: Consent and Legal Capacity
You declare that you have the legal capacity necessary for the conclusion of this agreement and the consent to this agreement and you have the full legal authorities that are not restricted according to the following conditions:
1. It shall be stipulated as for the user of the platform “Maatloob” to be 18 years old or more and to have the legal capacity necessary for the conclusion of the contracts and not to have any of the impediments of capacity and we shall not be responsible for verifying the capacity of any user of the platform.
2. You declare that under your consent to the conclusion of this agreement, you shall not rely or depend on any promises, warranties or other emphasis by or on behalf of the platform “Maatloob” except what is provided for in this agreement.
Section 6: Registration of Account
The platform “Maatloob” makes available two types of accounts: Customer’s account and service provider’s account and the members shall be bound by the rules required in view of the account.
1. The use of the word “Maatloob” shall be prohibited to be in the account name and also shall be prohibited to be placed on the account profile.
2. The user shall get away from using any deceitful or misleading names.
3. The user shall provide us with the data of the account registration that might involve inter alia (name, address, e-mail, mobile phone No).
4. All the information you disclose shall be true, updated, correct, expressing yourself and matching with what is required in the registration form had by us.
5. The platform “Maatloob” shall be entitled to delete any accounts for a long time.
6. We shall be entitled to suspend your account at any time or to terminate it according to our vision in case we have doubts in connection of the existence of activities in contraction of this agreement or laws in force or causing any problems via the platform.
Section 7: Documentation of Account
1. Platform “Maatloob” will require from you at any time whether while registering or after it or after the suspension of your account to document your account had by us and you shall be bound in this case to provide all the official documents we require as well as adding your personal profile and fulfilling all the procedures required by the platform for verifying the ownership of the documents.
2. You agree that the services of documenting the account and verifying the identity might not be fully accurate because the information and data are provided by the user or the services of verifying identity are provided by other parties.
3. The platform shall be entitled to modify the services of documenting the account and verifying the identity at anytime.
4. The platform grants the services providers marks or ranks based on the number of services and assessments and these marks shall not mean a recommendation on the part of the platform or any warranty of the quality of the services. Thus, you have to make sure of the capability of the service provider to fulfill by yourself.
5. You shall be licensed by the platform only to use the services of documenting the accounts, marks and ranks in any other sites or applications or before any other bodies.
6. In case of documenting the account or issuing a mark or rank in a wrong way, the platform shall be entitled to with draw them and also shall be entitled to do so in case they have been granted based on misleading or wrong information on the part of the user.
Section 8: Policy of Accepted Use
The user can have access to the platform “Maatloob” at any time and the user shall be bound by our policy of accepted use.
1. The user shall be bound by the provisions herein including the terms and conditions as well as the privacy policy and by the provisions of the laws in force. In case the laws of your country prevent you from using our services or contradict with them or our terms and conditions, you have to stop using immediately our services.
2. The user shall legally use the services of the platform “Maatloob” and shall not create, make up or cause legal problems to the platform or any of its users.
3. The user shall not misuse specially the messages and chatting and shall not send any messages containing bad words or a wrong to another user or third parties.
4. The user (whether the service orderer or the service provider) shall not publish or send any of his means of communications except after accepting the offer submitted and assigning the task by the other party. The breach of this obligation shall be deemed to be an express breach of the use policy and it shall expose the account holder to some actions that might be taken by the platform “Maatloob” inter alia as follows:
· Deleting the message containing the means of communications.
· Deleting the required task.
· Freezing temporarily or permanently the used account.
· Reducing one of the assessment stars for the account holder.
· The platform administration might levy a financial penalty on the account holder upon wishing to activate it once more after taking the promise required from him.
5. The user shall enter true data in the platform which expresses him and he shall be bound to update it in case of necessary change.
6. The user shall maintain the confidentiality of the data of his account in the platform and he shall be bound not to disclose his password to third parties and the user shall be fully liable for any use or activity done via his account.
7. The user shall provide the services by himself and he shall be prohibited from subleasing the account or allowing third parties to provide any services via his account.
8. The user shall notify us in case of discovering any activity or services that are unlawful in order for the platform to be able to take all the actions necessary for maintaining the platform and the users.
9. In all cases, the user shall be bound to follow all the instructions issued by the platform and he shall be bound to fulfill them and in case of breaching them, the platform shall be entitled to suspend temporarily or permanently his membership.
10. The user shall not be entitled to connect the platform with any acts he does or with promoting himself as one of our partners or representatives.
Section 9: Pricing Services
Upon showing the service required by the customer, the service provider shall submit his offer in connection with the project that is to be fulfilled and the service provider shall be at liberty to add the service price to his offer except when the customer has determined the maximum and minimum limit of the service price. Here, the service provider shall be bound that the price submitted by him is not less than or more than the minimum and maximum limit determined by the customer.
Section 10: Fees
1. The using fee of the platform shall be collected in a form of a commission collected according to the payment policy.
2. The platform shall provide the accounts to the customers and service providers for free and there shall be no fees in relation to the publication and the fees and the commission shall be collected from the customer and the service provider in case the bid becomes the service provider’s.
3. The customer shall incur the value added tax in case it is levied on the services he benefits from via the platform.
4. The customer and the service provider shall incur all banking fees and changes of payments as well as any other administrative expenses levied on the transfer or receipt of funds via the platform.
Section 11: Wallet
1. The customer can change his credit in the wallet he has in the platform and in this case he shall be bound to authenticate the electronic payment method used for charging the account and providing its ownership. In case the customer couldn’t do so, the platform shall return his funds and he will not be able to submit the service applications.
2. The customer can use his credit in the wallet for buying the services via the platform.
3. The wallet credit shall be fit for use within 12 months from the date of adding the credit to the user’s account, the date of buying or any expiry date determined by the law (connected with any legislative requirements determining otherwise).
4. The customer can not recover his credit in the wallet once more, exchange, recharge or transfer it to another account.
5. The platform might return the credit of the customer in cases provided for herein or any cases provided for in any legislations in force or in case the credit is lesser than the minimum limit of the value of the services required or in case of determining the maximum limit of the value of credit or discount.
6. The platform will not accept to deal with the promotion vouchers, distributed symbols or those being circulated and they shall be unfit for use and they shall be refused or cancelled.
7. The platform shall not accept and might refuse or cancel any credit in the wallet in case the payment method has not been authenticated or it has been used for purposes in contravention of the provisions herein or in case of the acts of forgery, deception or the other illegal acts.
8. The platform shall be entitled in case of any illegal or deceptive activity in general to report it to the competent authorities for enforcing the relevant law.
9. The platform shall be entitled to levy any additional value on the credit in the wallet and it shall not be recovered until the expiry date of using the credit or canceling it by the platform.
Section 12: Commission and Payment
1. The platform shall get a commission in connection with each order that has been done via the platform that shall determine the percentage of commission in relation to each order per se and the customer and the service provider shall be informed of the percentage of commission determined for the customer.
2. The commission determined for the customer shall be deducted from his credit in the wallet and the commission determined for the service provider shall be deducted from his profits from fulfilling the order.
3. In case the fulfillment of the service requires some costs fro completing the performance of the services, the cost incurred shall not be included in the calculation of any fees.
4. The fees of the service shall not include any fees or costs of third parties and these costs shall be subject to the agreement by the user with the third party.
5. After the performance by the service provider of the order and the receipt by the customer of it, the amount shall be transferred from the wallet of the customer to the wallet of the service provider and the platform shall transfer the dues of the service provider weekly or according to the plan of transfers followed by the platform.
6. In case of suspended accounts, the platform enable the service providers after ascertaining the lawfulness of the transactions done via the account to withdraw their profits within 60 days from the date of suspending the account.
7. You have to comply with the tax, legal and regulating obligations in relation to any payments done via the platform.
8. All the amounts and fees due to the platform shall be irrevocable and non-refundable except any cases determined or agreed upon by the platform.
9. In case of including a new service in the platform, the fees applied to this service shall be paid from the launch of the service.
10. The platform shall be entitled to take any suitable actions against any account registered in it to obtain all its financial rights.
Section 13: Policy of Services
The services ordered by the customer via the platform shall be subject to the following policy:
1. The service required must be legal and doesn’t conflict with the terms and conditions of the platform “Maatloob”.
2. The service must be what could be online agreed upon and performed in the way agreed upon between the customer and the service provider.
3. The service must be possible to be performed and mustn’t be impossible for any reason.
4. The services must be written in the language used in the application and in a clear and precise way.
5. The service mustn’t be copied from other persons.
6. Certain types of services shall be prohibited:
· The services in contravention of Islamic law.
· Sale of real states.
· Low quality services.
· Sale of online websites and pages.
· Activation software and files.
· Political, religious or sect related services.
· Services connected with other parties in case they conflict with the conditions of these parties.
· Services of providing religious fatwa.
· Services of charging credit.
· Services of regular or permanent subscriptions.
· Services of financial transfers.
· Services of crating accounts in games.
· Services of intermediary as for purchasing from websites, applications or stores.
· Services of redrafting the content of all types.
· Services of copying the content and republishing it.
· Services of collecting the scientific data without its sources.
· Services of hosting or booking it.
· Services of subscription to the internet.
· Services of taking vote in connection with the competitions and the other competitive acts.
· Services of hierarchy marketing or marketing in illegal way.
· Spam messages and windows.
· Services of advertising on suspicious websites and web pages.
· Services of promoting in relation to persons and companies.
· Services that are performed via software and in an automatic way without being performed by the service provider himself.
· Forex services.
· Interpretation of dreams, climination of magic, intermediary as for marriage.
· Medical and pharmaceutical services.
· Piracy and penetration courses.
· Unclear or vague services.
· Services of preparing the research for students, scientific dissertations and draft research.
· Commission marketing to other websites or applications.
· The services that require personal information that can’t be revealed such as the data of bank accounts, the full name and phone No.
· Services of activating the accounts.
· Any service that requires the dealing from outside the platform “Maatloob”.
7. The service required must be specific where it becomes easy to determine the volume of the work that is required to be done.
8. The period of the service provision must be determined where it is known when work is performed while consenting to the offer presented by the service provider.
9. The services required must be clear and does not contain any vague or inaccurate words or phrases that contain more than one meaning.
10. The services title must not be overstated and the non-repetition of the description or the use of symbols and forms.
11. The image in contravention of Islamic law must not be used.
12. The image of low quality or unclear image must not be used.
13. There must not be means of communication in the service order.
14. The service must not be ordered more than one time for the purpose of benefiting from the advantages made available by the platform “Maatloob” to the accounts such as the promotion of the account in case he purchases or fulfils a certain number of services.
15. The service provider shall not be entitled to impose any additional rights after the commencement of the performance of the service related to the customer and he shall be bound to perform the service according to the conditions agreed upon.
16. The provision of a certain service might require the determination of your location or the service might rely on the map. In this case, you shall be bound to reveal your location.
17. In case you are a service provider, you must have the right to provide the services according to the provisions of the laws applied to the region in which the service will be provided.
18. The service provider shall be bound not to assign the service to another service provider or to authorize third parties to perform it for a price or not.
19. The customer shall not be entitled to levy certain fees on the orders provided by him via the platform. Nevertheless, the parties shall be entitled to modify the prices agreed upon via the platform.
20. You shall not be entitled to ask for payment outside the platform and payment shall be made according to the system applied by the platform.
21. In case the service provider agrees on the payment of some costs of providing the service such as tools, equipment or items, the service provider only shall be responsible for these items and their quality and he must not consent to the provision of this service except he has made sure that the price cover its cost.
Section 14: Warranties
1. The platform shall not incur any legal liability in respect with the service required via the platform and the platform shall not provide any warranties in connection with the description of the services or their provision or the quality of the final work provided by the service provider.
2. The customer deals with the service provider under his personal liability without the provision by the platform of any warranties as regards the professionalism of the service provider, his previous experience or the truth of the identifying information he gave about himself.
3. The platform shall not provide any warranties that the user is the person he claims and the platform will not verify the personality of all the users in a complete way.
4. The platform shall not warrant that the services provided satisfy all the expectations of the customer or that the service will be satisfactory to the customer in a complete way.
5. The platform shall not warrant that the information provided via the platform will be accurate, true and updated and the user must verify the available information by himself.
6. Our services shall be provided as they are available and to the maximum limit permitted by law and the platform shall relieve itself of the legal liability for all the professional or personal acts and the activities done via the platform.
Section 15: Cancellation of Orders
The orders shall be cancelled in some cases as follows:
1. The consent of the customer and the service provider to the cancellation of the order.
2. The cancellation of the order on the part of the customer due to the lack of answer of the service provider, his non communication with the customer for a long period of time or his breach of the agreement concluded between them.
3. The cancellation of the order on the part of the service provider due to the unclearness of the orders of the customer, the sudden change of his orders or his breach of the agreement concluded between them.
4. The cancellation of the orders due to making indecent personal acts.
6. The administration of the platform shall be entitled to review all the cancelled orders and to collect the fees of the platform or to return them to the parties according to our vision.
Section 16: List of Breaches
Your commission of any of the following acts shall be deemed to be a breach that results in the temporary or permanent suspension of your account:
1. The illegal or inappropriate use of the platform “Maatloob”.
2. Registration with us in more than one account. In this case, the platform “Maatloob” shall suspend all the accounts.
3. The use by more than are one person of an account of one user whether it is the account of the customer or the account of the service provider.
4. The registration with untrue data deceitful data or data connected with another person whether this is done without his consent or the use of untrue image or an image of third parties.
5. The use of words that lead to misleading as for the user name such as the use of the word: Maatloob, professional, certified, trustworthy, or other names of services such as: delivery, legal profession, translation, marketing, articles, etc.
6. Causing harms to the website “Maatloob.com” and the application “Maatloob” or their users in any way.
7. Publishing the content of messages with it text, files, attachments and the other contents unavailable to other than the parties to the message.
8. Publishing the messages of communication with the technical support of the platform “Maatloob”.
9. The use of the service of messages and chatting for purposes other than the ones determined such as using it for the purpose of external communication, the provision of services for free, its use for a service other than the one ordered by the customer or for purposes of exchanging the services instead of the provision of purchase orders.
10. Purchase of services for purposes of positive assessment and in this case, the account of the customer and the service provider shall be suspended.
11. Purchase of services for purposes of negative assessment, and in this case the account of the customer shall be suspended and the assessment shall be deleted.
12. The agreement by the service provider and the customer on the performance of illegal services.
13. The delivery of the service to the customer and getting the amount connected with the project without the full performance of the service.
14. The use of illegal payment method or, non-approved or stolen one.
15. The attempted deception to the platform “Maatloob”, its users or third parties.
16. The sale of the registered accounts in the platform “Maatloob” or any accounts registered in other websites, applications, platforms or stores.
17. Request for communication or dealing outside the platform “Maatloob” or the agreement thereupon.
18. Placing, publishing or sending any means of communication such as the mobile phone No, e-mail address or through the pages of the websites, the comments or messages.
19. Carrying out the role of intermediary between the service provider and the customer and getting money from the customer and giving it to the service provider in this case the platform “Maatloob” shall suspend all the accounts participating in this process.
20. doing a wrong to any body, person, institution, entity, state, organization, culture, the customs of peoples, religions, or the other wrongs.
21. Publishing or transmitting the content of spam through the services of “Maatloob”, messages or comments.
22. Publishing the service more than once even if the title of the service has changed.
23. The deletion of the service due to the negative assessments obtained by the service provider.
24. The cancellation of the service by the service provider or the customer due to non-convincing or vague reasons.
25. The sale of illegal, stolen or limited products via the platform “Maatloob”.
26. Publicizing the service via Adwards, the use of proxy services or VPN services to change IP address, the places of the existence of the user, the development of software for controlling the account, the development or use of software administering the accounts or the entry of the platform “Maatloob”.
27. In addition to the above, the non-compliance with the terms and conditions shall be deemed to be a breach required to be sanctioned as the platform “Maatloob” deems necessary to be imposed on the breaching person for ensuring the good operation of the platform.
Section 17: Policy of Content
1. The content must be accurate and describe the service required as well as including all the details desired by the customer to be performed by the service provider.
2. The content must be connected with the user and must not be copied from another website or application or connected with third parties.
3. The content must be legal and must not contain any breach of the terms and conditions of the platform “Maatloob”.
4. The platform “Maatloob” shall entitled to delete any content in contravention of the terms and conditions without having recourse to the user.
5. The customer shall reserve the ownership of any content he has received from the service provider and this includes the intellectual property rights, copyrights and rights of trademarks.
6. The platform administration shall reserve the right to oversee any content entered by the service provider or the customer and this shall not be an obligation on it where it is difficult to oversee all the contents added to the platform. Thus, the platform shall reserve the right (without being bound by that) to delete, remove or edit any materials or contents entered to the platform and they are in contravention of the terms and conditions of the platform without having to get the consent of the user.
Section 18: Management of Orders
1. The service order shall be submitted by the customer and the service providers shall submit the offers connected with the service ordered by the customer. The customer compares among the prices determined by the service providers and what is provided by the service provider in return for the price he has determined.
2. The customer selects the price suitable to him and this means the selection of the service provider to perform the order and the order status will be transformed into being performed.
3. All the correspondence must be evidenced in the service application to reserve the rights of the two parties and the platform shall not admit any external correspondence between the parties.
4. The service provider shall perform the work according to the conditions and specifications specified by the customer then he delivers the service to the customer and the customer has to review it.
5. After the review by the customer of the service and the service provider shall give notice of the competition of work and the delivery of the order in a final way.
6. The customer can assess the service provided by the service provider whether the assessment is positive or negative.
7. In case the order has been cancelled for any reason by the customer or the service provider or under this agreement before the commencement of the performance of the service and the reason for the cancellation is persuasive to the platform, it shall return the payments and fees to the parties. But in case the reason for cancellation isn’t persuasive to the administration of the platform, the order fees not be returned or these fees shall remain a debt for the parties till they are paid off.
8. In case of the order cancellation, the platform might determine to return the funds of the order to the wallet of the user or to return the order in the same payment method used for the performance of payments via the platform.
Section 19: Sanctions
1. The platform shall be entitled to suspend the account of the user in breach temporarily or permanently in case of the commission by the user of any of the breaches referred to in “List of Breaches”
2. In case of the notification by the service provider on the suspension of providing any of the services to the customer and the non-compliance by the service provider therewith, the platform shall cancel the order and deduct the service amount from the account of the service provider.
3. In case of the illegal provision of the service to the customer or the unsatisfactory provision and the complaint by the customer of the service, the platform administration shall investigate the complaint of the customer and take the appropriate decision in view of the complaint according to the policy of complaints.
Section 20: Work Partners
1. The platform might enter into any agreements with any other parties for the performance or provision of services and we might attempt the involvement of the service providers in the provision of services with us and the service provider who agrees on the performance of such works acknowledges the right of the platform and the trading partner to sell the services provided to third parties in return for additional fees without having to require the consent of the service provider.
2. The work partners might require the consent to the service providers who provide the acts or require certain qualifications and the platform might assist the work partners in finding the appropriately qualified service providers and the platform shall not provide any warranties that it will nominate all or some of the appropriately qualified service providers to the work partners.
3. The work partners might require from the service providers to conclude a service provision contract before the commencement of the performance of the services.
4. In case of the acceptance by the service provider to perform works with the work partner, he shall be bound by:
· The provision of services according to the contract executed between the service provider and the company ordering the service.
· In case of the contradiction by the contract with the terms of this agreement, the terms of the contract shall prevail.
· In case of the inexistence of a contract, this means that the parties have agreed on the performance of the terms of this agreement in connection with the service ordered.
Section 21: Payment Services Providers
1. The platform shall use the payment service provider for operating the payment account of the user.
2. In case we change the service provider contracted with, we might modify or add any conditions to this agreement.
Section 22: Cautions
1. The platform might send cautions to you from time to another in relation to matters connected with management of orders or in case the matter so requires and we will send cautions to the e-mail you provided us with while registering your account in the platform.
2. In case of making a decision on the temporary or permanent suspension of your account, we will send you a caution via your e-mail you provided us with while registering.
Section 23: Assessments
The customer and the service provider shall be entitled to assess each other after the completion of the task and the assessments shall be subject to the following conditions:
1. The assessment must be objective and expressing the service that has been provided and its purpose shall not be doing wrong to the service provider/customer or paying him a complement.
2. The customer must use the appropriate and decent words as regards the assessment and also the service provider must assess in an appropriate way and in decent words.
3. The assessment expresses the point of view of the customer/service provider. Thus, the platform shall not warrant the precision or validity of the assessments of the customer/service provider.
4. The assessment is owned by the customer/service provider. Thus, the platform shall not intervene in deleting the assessment unless it breaches the terms and conditions of the platform “Maatloob”.
5. The service provider/customer shall be entitled to contact us in view of any abusive comment and platform administration shall delete the comment.
Section 24: Intellectual Property Rights
1. The platform “Maatloob” shall reserve its intellectual property rights connected with the website and the application with their elements and contents and this includes any (data, information, images, marks, manuscripts, symbols, letters, logos, videos, graphs).
2. The platform shall reserve its intellectual property rights in connection with all the elements of the platform and its contents and nobody shall be entitled to infringe the rights of the platform and this includes the prohibition from imitation, copy, modification or collecting any data or contents related to us.
3. The platform “Maatloob” shall be entitled to publish the content of the user and to place the logo “Maatloob” on it. Also, the user expressly agrees on being bound by the notices of the copyright which appears on its pages.
4. “Maatloob” and “Maatloob.com” are trademarks and service marks related to us and may not be used without having recourse to us and they may not be imitated, plagiarized, stolen or modified as well as not performing any acts in respect therewith without obtaining our consent.
5. The platform shall be entitled to publish its services under any subsidiary trademark connected with us.
6. We shall reserve all our intellectual property rights including the copyright and trademarks under the laws of protection on national and international intellectual property rights as well as the international agreements such as TRIPS Agreement and Berne Convention.
Section 25: Contacts
1. The platform “Maatloob” shall be entitled to contact you via the contact information you provided in view of your account and our various services.
2. You agree to be contacted by the platform “Maatloob” and the registration of your account in the platform shall be deemed to be an express consent by you to receiving contact by us.
3. In case you don’t desire to have contacts by the platform “Maatloob”, you have to give us notice thereof and we will suspend contacting you. But this might mean the full suspension of our services or some of our services to which you subscribe.
Section 26: Notices
1. We shall publish the notices desired by the platform “Maatloob” to be given to you via the platform or e-mail registered with us and you are presumed to have known of them once they are published or sent.
2. Any notices desired by the user to be given to the platform shall be given via our means of communication or through contacting the technical support of the platform.
Section 27: Compensations
1. The platform “Maatloob” shall not provide any types of compensations in cash or in kind in case any loss resulting from any service has been caused to you as a consequence of the service you obtained from the platform or you provided via the platform.
2. In case of your breach of our terms and conditions as well as causing harm by you to the platform “Maatloob”, we may impose fines and compensations on you in proportion to the damages caused to us and in this case we shall be entitled to deduct these fines and compensations from your credit available in the platform.
Section 28: Legal Liability
1. The user only shall be legally liable in case of his breach of the terms and conditions or any other laws in force without any legal or joint liability of the platform “Maatloob”.
2. The injured party by the users of the platform shall be entitled to have directly recourse against him without have recourse against the platform in any way. Services are provided by the services providers and customers only benefits from them and our role shall be limited to connecting between the parties.
3. The platform shall not incur any legal liability in case of the temporary or permanent suspension of the service of the website and the application as well as their malfunction on your device.
4. The platform shall not incur any legal liability for any content provided via the platform and it shall be the liability of the publisher of the content only.
5. The platform shall not incur any legal liability for any service illegally provided or in a way that does not match with the terms and conditions.
6. The platform shall not incur any legal liability in case of violating any of the intellectual property rights of the users of the platform or of third parties and the full liability shall lie on the perpetrator of the illegal act.
7. The platform shall not incur any legal liability in case of violating of the data or the privacy rights of the users of the platform or of third parties and the full liability shall lie on the perpetrator of the illegal act.
8. In case of the request by government authorities of the help as for revealing any crimes or illegal activities, the platform shall help them in a way that ensure the application of the law to the party in breach and in a way that relieves us of the liability for any illegal acts committed via the platform.
Section 29: Modifications and Cancellation
1. The platform shall be entitled to modify the terms and conditions, add any new terms or delete any existing ones and in this case, we update “Las Update” at the top of this document.
2. The platform shall be entitled to delete, modify any services or change the form of the platform, the method of administering it as well as changing its name or any content provided via this platform.
3. The modifications or the cancellation shall not require the consent of the user and this shall be done by the sole will of the platform and shall be directly applied. Thus, you have to have access to this document periodically.
4. In case you notice the existence of unclear terms or paragraphs or that they involve any errors, we hope that you inform us thereof and we will contact you to interpret any vagueness or correct any errors.
Section 30: Termination
1. The platform shall be entitled to terminate the account of the user or this agreement at any time and termination shall not affect any contracts concluded between the customer and the service provider or between the work partners and the service provider. Also, the services of third parties shall be subject to the terms and conditions they have agreed upon.
2. In case your account is terminated by the platform, you shall not be entitled to register once more in the platform except after obtaining an express consent from us.
3. In case of termination of this agreement, all the legal effects resulting from it shall apply at the time of its effectiveness. Also, the terms connected with the fees and the limited liability as well as the determination of the legal and judicial jurisdiction shall be in effect vis a vis the user even after the termination or expiry of this agreement.
Section 31: Settlement of Disputes
1. The users of the platform shall undertake to attempt the amicable settlement of any dispute arising between them. In case of not reaching a satisfactory resolution to the parties, they shall be entitled or either party shall be entitled to contact us as regards the problem and to present the information that proves his claims.
2. You know and agree that the resolution of any dispute between the users of the platform shall fall within the jurisdiction of the platform “Maatloob” and its decision shall be rendered based on the information submitted by the parties.
3. In case of the dissatisfaction by the customer in connection with the service provided, he can contact the administration of the platform “Maatloob” and present the problem and the platform will collect the information from the customer and the service provider and review the correspondence then render its decision in relation to the complaint.
4. The decision of the platform shall be rendered whether to confirm the service, to cancel the service or to confirm partially the services.
5. In case of the dissatisfaction by the parties in connection with the decision rendered by the platform for resolving the dispute, they shall be entitled to resort to the court having jurisdiction to resolve the dispute.
6. The platform makes available the service of providing a third party of resolving the dispute at the request of the parties who shall incur the costs of the third party that resolves the dispute.
7. In case the platform has provided information about the other parties to the dispute to one of the users, this user shall be fully liable for maintaining the confidentiality of this data and shall incur the legal liability in case of using it in contravention of the provisions of this agreement.
Section 32: Law and Competent Courts
1. This agreement shall be governed by the laws in force in the state in which the platform is used.
2. Judiciary in the state in which the platform is used shall have jurisdiction in connection with any dispute that might arise from the interpretation or the implementation of the provisions of this agreement.
3. In case any of the provisions hereof is not in force is not legal or enforceable, the legality and enforceability of the other provisions hall not be affected by this provision.
Section 33: Language
The main language of the agreement of the use of Platform “Maatloob” shall be the main language used by the state in which platform “Maatloob” has been used. In case of the translation of this agreement and the contradiction of any of its translated texts with the original text, the texts written herein shall prevail and the texts in contravention shall be excluded.